Lisa Fain is Leadership Development Services’ Vice President and lead in diversity strategy, cross-cultural competency, and conflict resolution. Her passion for diversity and inclusion work is fueled by her strong conviction that leveraging differences creates a better workplace and drives better business results.
She has conducted mentoring training programs for corporate, government and educational institutions. Lisa coaches mentors, mentees and program administrators on how to achieve mentoring excellence and create the right environment for achievement of career and personal goals. She is highly regarded for her special combination of knowledge, expertise, humor and a no-nonsense practical approach.
As Senior Director of the Diversity and Inclusion function at Outerwall, Inc. (the parent company to automated retail giants Redbox and Coinstar), Lisa spearheaded the development, establishment and implementation of its diversity initiative, including launching the company’s first mentoring program for its Women’s Business Resource Group. Prior to that position, she worked as Outerwall’s in-house counsel, where she coached leaders and partnered with Human Resources to establish fair and effective policies and practices that would sustain the organization as it grew in size, revenue and renown.
Lisa practiced law with the Chicago office of a major multinational law firm and counseled employers on creating inclusive policies and practices. In addition, she served as a Master Trainer, training thousands of employees at a variety of companies, large and small, on how to create a better workplace. Certified as a mediator through Chicago’s Center for Conflict Resolution, Lisa applied her counseling skills to help clients understand and proactively prevent conflict.
Lisa holds a B.S. in Social Policy from Northwestern University and a JD degree from Northwestern University School of Law. Lisa is a Life Coach and has completed her certification from the International Coach Academy.
A native of Syracuse, NY, Lisa spent 17 years in Chicago and moved to Seattle, WA in 2014, with her husband and two daughters. She now spends as much time as she can hiking and exploring the beautiful Pacific Northwest.